You are a management company or a property administrator, and you wish to discover what RedLeafCondo can do for you. Browse this page to understand the benefits that the site brings you, how it keeps you in touch with condominiums and co-owners, improve your quality of service, and increase the satisfaction of your customers.
The stakes and issues of the condominium manager
The Manager has a key role in the life of a condominium. He is the guarantor of its administrative, financial, regulatory, legal, and informative functioning. He is at the forefront when it comes to carrying out actions for the sake of the condominium.
The Corporation (all co-owners grouped together in association) calls on the Manager to take charge of the management of the condominium, and counts on him to carry out each of its missions with efficiency, transparency, and integrity.
If he is a professional (i.e. not a volunteer), the Manager must cope with many condominiums on a daily basis, some of them with thorny issues. As a company, the Manager must also cope with its own problems, his own expenses (operating expenses), and ensure that he remains profitable over the long term.
It is not easy to maintain an optimal quality of service for each condominium. Poor quality of service translates mostly through:
- Delays in processing requests
- Approximate answers
- Sometimes an outright absence of response
- Approximate results (within missions)
- Lack of efficiency or speed when processing of a mission
- Disorganization after a change in staff
- Lack of transparency
- Inability to explain and justify on certain missions
- Inability to justify certain expenses and rates
- Disgruntled co-owners
- Poorly organized and stormy general meetings
- A high risk of the Coproration thinking about changing the manager
Obviously, the Corporation expects to obtain an excellent performance from the Manager in exchange for the fees paid to manage the condominium. Disappointments quickly translate into frustration and then anger when this is not the case.
It is therefore essential that the management company makes every effort to satisfy as well as possible the co-owners (their customers), and to perpetuate the commercial relationship that it has established with the condominium. RedLeafCondo is able to help in this direction.
Adopting RedLeafCondo: benefits for the management company
RedLeafCondo offers co-owners and management a coherent set of tools, enabling them to better understand and manage the condominium. These tools improve communication among all stakeholders, improve the management of information and documents, effectively address the issues of the condo, and offers a level of collaboration that has never been achieved before.
The benefits for the Manager are as follows :
- You are in close contact and in real time with the co-owners, the Board of Directors, and the residents
- You use a single web platform that centralises exchanges, information, documents
- You can send and receive messages with everyone in the condominium
- You have access to the history of what was said and done in the condominium
- Your information and documents are instantly made available to the condo, with no risk of error
- You get faster returns from the Board of Directors and from other co-owners
- You can view files and ressources online (eg: issues, photos) without having to go to the condo
- You can measure the satisfaction (or dissatisfaction) of users and take appropriate action
- You can better prepare the General Meeting with the Board of Directors and the Corporation
- You save time by avoiding loss of information, repetition, travels to the condo, mailings
- You improve your image by involving yourself on the site
- You participate in a dynamic of improvement of the condominium