- The site centralizes all our condominium's information and documents. Is there any risk it be lost?
There is always a risk, but it is extremely low. All data and resources are stored on high-performance and redundant systems, which ensures their reliability. In addition backups are scheduled several times a day. All data and resources exist in several places. In case of system failure the site can be restarted with the data and resources of the last backup.
- Does the site store our personal data? How is this data protected?
Yes, the site stores personal data specific to each user. These are your first and last name, address, fixed and mobile phone numbers (note: only if you wish to share them with other co-owners) and your photo. We ensure protection of this data this way: no data will ever be transmitted to a third party, no data is exposed on the Internet (ie to all Internet users), all data is stored in a secure professional database, and critical data is encrypted (login, password). Finally, your personal data is used only in the private part of the site, which is your condominium online.
- If we decide to stop using RedLeafCondo, can we retrieve all data and documents stored on the site?
Yes. However this service is chargeable. RedLeafCondo offers a wide range of tools to manage information and documents in your online condominium, and the storage of these items is relatively complex. For this reason, if you want to get a backup of everything, a manual operation must be considered to collect all data and documents, store them on a digital support, and send them to you. The result of the data collection is a set of storage files, offered in standard formats that you can easily re-use. You may ask for this service by contacting us directly.